Shipping & Returns


SHIPPING

 

Insurance

 

All purchased items are fully insured when shipped from our headquarters to your shipping address.

 

Tracking

 

Once your order is placed and dispatched, you will receive an email with your tracking number and a link.

 

Times and Costs

 

USA Delivery

We offer Free Ground Shipping on all US orders (excluding Hawaii and Alaska) and Free Shipping on all US order.

 

 
 

International Delivery

Please see the tables below to establish which region your country belongs to and the associated shipping costs for that zone.

 

Cost

 

REGION 1 2 3 4 5
Purchase Price          
$500 $46.67 $51.28 $53.89 $58.29 $69.40
$1,000 $48.42 $53.03 $55.64 $60.04 $71.15
$2,000 $51.92 $56.53 $59.14 $63.54 $74.65
$3,000 $55.42 $60.03 $62.64 $67.04 $78.15
$4,000 $58.92 $63.53 $66.14 $70.54 $81.65
$5,000 $62.42 $67.03 $69.64 $74.04 $85.15
$6,000 $65.92 $70.53 $73.14 $77.54 $88.65
$7,000 $69.42 $74.03 $76.64 $81.04 $92.15
$8,000 $72.92 $77.53 $80.14 $84.54 $95.65
$9,000 $76.42 $81.03 $83.64 $88.04 $99.15
$10,000 $79.92 $84.53 $87.14 $91.54 $102.65
$11,000 $83.42 $88.03 $90.64 $95.04 $106.15
$12,000 $86.92 $91.53 $94.14 $98.54 $109.65
$13,000 $90.42 $95.03 $97.64 $102.04 $113.15
$14,000 $93.92 $98.53 $101.14 $105.54 $116.65
$15,000 $97.42 $102.03 $104.64 $109.04 $120.15
$16,000 $100.92 $105.53 $108.14 $112.54 $123.65
$17,000 $104.42 $109.03 $111.64 $116.04 $127.15
$18,000 $107.92 $112.53 $115.14 $119.54 $130.65
$19,000 $111.42 $116.03 $118.64 $123.04 $134.15
$20,000 $114.92 $119.53 $122.14 $126.54 $137.65
$21,000 $118.42 $123.03 $125.64 $130.04 $141.15
$22,000 $121.92 $126.53 $129.14 $133.54 $144.65
$23,000 $125.42 $130.03 $132.64 $137.04 $148.15
$24,000 $128.92 $133.53 $136.14 $140.54 $151.65
$25,000 $132.42 $137.03 $139.64 $144.04 $155.15
$26,000 $135.92 $140.53 $143.14 $147.54 $158.65
$27,000 $139.42 $144.03 $146.64 $151.04 $162.15
$28,000 $142.92 $147.53 $150.14 $154.54 $165.65
$29,000 $146.42 $151.03 $153.64 $158.04 $169.15
$30,000 $149.92 $154.53 $157.14 $161.54 $172.65
$31,000 $153.42 $158.03 $160.64 $165.04 $176.15
$32,000 $156.92 $161.53 $164.14 $168.54 $179.65
$33,000 $160.42 $165.03 $167.64 $172.04 $183.15
$34,000 $163.92 $168.53 $171.14 $175.54 $186.65
$35,000 $167.42 $172.03 $174.64 $179.04 $190.15
$36,000 $170.92 $175.53 $178.14 $182.54 $193.65
$37,000 $174.42 $179.03 $181.64 $186.04 $197.15
$38,000 $177.92 $182.53 $185.14 $189.54 $200.65
$39,000 $181.42 $186.03 $188.64 $193.04 $204.15
$40,000 $184.92 $189.53 $192.14 $196.54 $207.65
$41,000 $188.42 $193.03 $195.64 $200.04 $211.15
$42,000 $191.92 $196.53 $199.14 $203.54 $214.65
$43,000 $195.42 $200.03 $202.64 $207.04 $218.15
$44,000 $198.92 $203.53 $206.14 $210.54 $221.65
$45,000 $202.42 $207.03 $209.64 $214.04 $225.15
$46,000 $205.92 $210.53 $213.14 $217.54 $228.65
$47,000 $209.42 $214.03 $216.64 $221.04 $232.15
$48,000 $212.92 $217.53 $220.14 $224.54 $235.65
$49,000 $216.42 $221.03 $223.64 $228.04 $239.15
$50,000 $219.92 $224.53 $227.14 $231.54 $242.65

 

REGION 1 2 3 4 5
 Each Addl. Lb $3.41 $3.98 $4.21 $4.55

$5.12

 

Regions

 

Argentina

3

 Aruba

2

 Australia

2

 Austria

4

 Bahamas

2

 Bahrain

2

 Barbados

2

 Belgium

3

 Bermuda

2

 British Virgin Islands

2

 Brunei

2

 Canada

1

 Cayman Islands

2

 Chile

4

 China

4

 Colombia

4

 Costa Rica

2

 Curaçao

2

 Cyprus

2

 Denmark

4

 Dominica

2

 Egypt

2

 Estonia

5

 Finland

4

 France

3

 French Polynesia

5

 Germany

3

 Gibraltar

5

 Greece

4

 Grenada

2

 Guam

2

 Hong Kong

1

 Hungary

5

 Iceland

4

 Ireland, Republic of

3

 Italy

3

 Japan

3

 Jordan

2

 Korea, South

3

 Kuwait

2

 Lebanon

2

 Liechtenstein

4

 Macau

2

 Malaysia

2

 Maldives

3

 Malta

4

 Martinique

2

 Mauritius

5

 Mexico

1

 Monaco

3

 Morocco

5

 Netherlands

3

 New Zealand

2

 Norway

4

 Oman

2

 Panama

3

 Philippines

3

 Poland

5

 Portugal

4

 Puerto Rico

5

 Qatar

2

 Romania

5

 Saudi Arabia

2

 Singapore

1

 Slovak Republic

5

 Slovenia

5

 South Africa

5

 Spain

4

 Sri Lanka

3

 St. Kitts and Nevis

2

 St. Maarten

2

 St. Vincent

2

 St. Barthélemy

2

 St. Martin

2

 Sweden

4

 Switzerland

4

 Taiwan

1

 Thailand

2

 Trinidad & Tobago

2

 Turkey

2

 Turks and Caicos

2

 UAE

2

 United Kingdom

3

 U.S. Virgin Islands

2

 Vatican City

5

 Venezuela

3

 Vietnam

2

 

Highlighted yellow regions: We will not accept credit card or Paypal transactions. We ask for wired money.

 

How quickly will my order be processed and shipped?

 

Orders are processed pending item availability and payment approval. Please allow up to three business days to process your order, and note that it may arrive in several shipments. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.


What if my order arrives damaged?

 

Customer satisfaction is our top priority at Gemma By WP Diamonds. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please contact our customer service representatives at 646 569 3655 or email us at contact@gemmabywpd.com for assistance.


RETURNS

 

If I change my mind after placing an order, can I cancel it?

 

If we have not already shipped your items, we will attempt to cancel or modify your order to the best of our ability. If this is successful, we will then email you a confirmation.

 

If I do not like my item when it arrives, can I get a refund or exchange it?

 

If you received the item and changed your mind, you can return it for a refund or exchange. We allow up to 14 days from the invoice date and accept returns that are in their original and unused condition. Any signs of alteration or being worn/used, it can no longer be accepted for return or exchange.

 

If you purchased an item with original factory tape, plastic protectors and stickers they must be intact and never removed in order for us to accept a return or exchange. Any original box and all paperwork must be intact and in the same condition.

You must email our customer service for a Return Merchandise Authorization Number (RMA #) as no returns will be accepted without authorization. RMA #’s are valid up to the end of the 14-day return period.

 

Return shipment costs

 

For return shipments, you have two options:

Self send: You can choose to handle the shipping yourself. We recommend that you send the item back via insured, traceable means such as FedEx or UPS. Otherwise, the risk of loss is yours.  Please retain all shipping receipts for your records.

OR

Gemma By WP Diamonds Shipping: We can provide an overnight, insured FedEx shipping label for a $25 return shipping and handling fee (within the contiguous US).

 

International returns

 

International customers are responsible for any taxes, duties & VAT charges associated with the return. International customers are responsible for their own shipping and insurance.

 

How long will my refund take?

 

We will do our best to process the refund in a timely manner.  However, please allow 2 weeks for processing any refunds associated with either returns or exchanges.